Working at Rickshaw Travel
Product Specialist
We are a Brighton-based travel company who believe that good things happen when we travel. This means that everyone can benefit from travel whether it is local communities, travellers, our team or the environment.
What is the role?
This is a great opportunity to join an established, growing tour operator in a rarely available product role.
As a Product Specialist, you will aide the growth of Rickshaw Travel’s product portfolio to drive business growth towards our vision of becoming a market-leader in sustainable travel. You will also support the sales team as required to ensure you stay close to our customer’s needs.
Scroll down for details of how to apply.
Responsibilities
- You will work closely with the International Product Team based in Netherlands and Germany on UK-specific product needs.
- Responsible for the process of translating and implementing products from our international businesses into the UK market.
- Create engaging, informative and inspirational content for the website and booking platforms in-line with the Rickshaw tone of voice
- Oversee UK pricing.
- Point of contact for the UK sales team. Fixing and optimising products based on needs and feedback.
- Point of contact for UK marketing team. Providing content, support and market knowledge.
- Stay up to date with UK market trends and needs to further identify customer needs and opportunities.
- FAM trip owner for all staff business trips.
- Working with marketing to update and optimise the product pages on the website.
- Build and maintain relationships with the international team and local suppliers, sharing best practices, ideas, and efficiencies.
- As is required, you’ll also be part of the sales team, contributing to revenue generation.
- Visit one destination per year for product development purposes that will benefit UK sales/marketing.
What have you got?
- Experience of working in the travel industry in either a sales or product role and knowledge of the UK travel market are essential.
- Collaboration is integral to your responsibilities, involving engagement with numerous (international) stakeholders.
- An understanding of the marketing mix and how this can be used to nurture online conversion.
- You must be a hard worker, but a strategic one. Focus your efforts where you can have the most impact.
- Great communication skills, bringing the product team/DMCs and/or sales and marketing teams into the conversations
- Adapting to various target groups is essential. Your understanding of these groups will enable you to tailor our product accordingly.
- Planning and organisational skills. The ability to set goals and priorities, and to consistently make the right decisions to achieve them. You can distinguish between urgent and important tasks.
- Problem-solving skills. You actively seek logical, concrete, and realistic solutions to problems.
What’s in it for you?
- Basic salary of £26k – £30k depending on experience
- Annual company performance-based bonus
- 25 days annual leave plus bank holidays flexibility
- Hybrid and flexible working
- Company pension scheme
- Private medical insurance
- Annual travel insurance
- Healthcare Cash Plan scheme
- Travel opportunities
- Cycle to Work, childcare vouchers, gym membership.
- Beer fridge, lunchtime yoga, and a culture of making work fun.
How to apply?
If you have the relevant skills and experience and would like to apply for this position, please send the following to careers@rickshawtravel.co.uk
- A covering letter which outlines why you would like to work for Rickshaw Travel, why you think you have the right skills and experience for this role
- 200 words describing something that you are passionate about – it can be anything!
- Your CV
Applications for this position will close on 31st March.
Life at Rickshaw
Working at Rickshaw Travel is not your typical job. Oh no. We’re all about making the world a more meaningful place by living and breathing our values. We’re transparent and open, friendly and informal. We value each individual and you’ll be encouraged to challenge yourself and do things differently whilst working alongside a team of like-minded travellers who care about supporting each other.
Equal opportunities
It doesn’t matter what you look like, where you come from, who you’re in (or not in) a relationship with, or much else about your personal life for that matter. What really matters to us is how you embody our values, whether you have the drive and passion to make an impact, and whether you’re proactive enough to take responsibility for your own development. That’s the Rickshaw way!
