Working at Rickshaw Travel

Rickshaw Travel is a Brighton based travel company dedicated to providing our customers with unique, exceptional and responsible travel experiences.

To do that we need exceptional people. So, we are looking for an enthusiastic Africa Sales Specialist to join our dynamic team in our brand-new office space in Brighton. If you are driven by inspiring and creating responsible holidays in Africa. If you know the best tagine spot in Morocco or the ultimate safari experience in South Africa, then we want to hear from you!

As an Africa Travel Sales Specialist, you’ll be the point of contact for the entire customer journey; from building a perfect trip based on their travel wish list, liaising with our local partners, to keeping in touch with the customer from the time they book to when they return. You’ll identify what a customer wants and needs and come up with exciting and realistic solutions.

You’ll take ownership of managing your own destinations and personal performance, so you’ll be accountable for delivering your personal and company targets. You’ll also collaborate with the rest of the team to develop your destinations, the products and share your insights on competition and client feedback. You’ll have the opportunity to contribute directly to website and marketing content. Plus, have your say in helping to grow and develop the business.

This is not just your average sales role it’s a great opportunity to join a business with huge growth potential.

• You’ve got at least 2+ years’ sales experience in the travel industry or 3 years in a B2C sales-based role
• You’ll be able to demonstrate either a track record of selling Africa as a destination or as an experienced traveller.
• You’ll be able to think commercially and proactively seek opportunities to create improvements for the growth of yourself and your destinations.
• You’ve got a proven track record of exceeding sales targets in a customer focused environment, using your initiative to find solutions and contribute towards a positive team dynamic
• You know that a sales environment needs resilience and you’re not afraid to be brave, change things up and push yourself out of your comfort zone.
• You have a genuine understanding of what providing exceptional customer service requires
• You’ve got excellent written and verbal communication skills.
• You’re good at multi-tasking, prioritising and working smarter.
• You’ve got bags of enthusiasm. Even on a Monday.
• You are driven to succeed, develop, grow and believe in why you do what you do.

This is a crucial role, at the heart of the business. You’ll love this role if you are passionate about travel, you thrive in a fast-paced collaborative environment and you pride yourself in delivering the best possible customer service.

You won’t love this role if you work best remotely. We will consider some hybrid working but we believe we work best together in the office so want to see you in real life 80% of the time.

• A competitive starting salary of £ 30k – £36k dependent on experience
• An annual performance-based bonus
• 25 days annual leave plus bank holidays
• Private medical insurance
• Travel insurance
• EAP scheme and access to mental health support
• Fam trips to incredible destinations
• The opportunity to travel and work with our Dutch parent company
• Friends and family discounts on our trips
• Learning and development opportunities
• Cycle to Work scheme
• Use of onsite gym
• A flexible and supportive working environment
• A dedicated office in the newest workspace in Brighton
• Regular socials and company get togethers

Please send the following to careers@rickshawtravel.co.uk :

• Your CV
• A covering letter telling us why you would like to work for Rickshaw Travel and what you can bring to the role
• 200 words describing your last relevant Africa travel/holiday experience

At Rickshaw Travel we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the recruitment process, please let us know. All information will be treated confidentially and will not affect your application in any way.

It doesn’t matter what you look like, where you come from, who you’re in (or not in) a relationship with, or much else about your personal life for that matter. Equal opportunities matter to us, and how you embody our values, whether you have the drive and passion to make an impact, and whether you’re proactive enough to take responsibility for your own development. That’s the Rickshaw way!