Customer Operations

At Rickshaw, we create sustainable, experience-led holidays that help travellers connect meaningfully with the places they visit. Guided by adventure, responsibility, and a belief that travel can be a force for good, we aim to make a positive impact for travellers, partners, and local communities.

We’re a collaborative, forward-thinking company that values fresh ideas, thoughtful problem-solving, and learning from one another. As we grow, we’re looking for people who value teamwork, are motivated by impact, and want to contribute to a purpose-driven organisation.

Thorough, curious, and dependable, you’re the kind of person who takes pride in getting the details right and enjoys being someone a customer can count on.

Clear and friendly in how you communicate, you’re comfortable talking to customers, suppliers, and colleagues, and happy juggling multiple bookings and priorities at once. You pick up new tools and systems quickly, and you’re always keen to learn.

Positive, you’re happy to speak up, ask questions, and try new things as part of a supportive team, and you have a genuine interest in responsible, sustainable travel drives you.

You might already have experience in an operations, admin, or customer service role, or you’re looking for your first step into the travel industry. Previous experience booking flights, hotels, or other travel arrangements would be a bonus, as would time in the travel industry but is not essential.

You value working closely with your team, and you’re happy to be in our Brighton office around 80% of the time, with some hybrid flexibility.

– Keep every trip on track from booking through to departure, managing the inbox, booking confirmations, amendments, cancellations, and post-sales follow-up. Support finance-related tasks accurately, including margin reporting, invoice issuance, credit notes, and refunds, flagging any discrepancies promptly.

– Support customers at each stage of their journey, from welcome through to departure, so they always feel informed, reassured, and in safe hands.

– Handle general customer queries and calls confidently.

– Support finance-related tasks accurately, including margin reporting, invoice issuance, credit notes, and refunds, flagging any discrepancies promptly.

– Build your knowledge of Rickshaw’s destinations, itineraries, and supplier processes so you can answer questions accurately and adapt to changes.

– Work closely with Travel Specialists, Finance, and suppliers so customers feel looked after at every stage of their trip.

– Maintain accurate records and reports related to customer operations activity.

– A salary of £26,300 – 30k dependent on experience

– Annual company performance-based bonus

– 25 days’ annual leave plus bank holidays, increasing with length of service

– Private medical insurance

– Comprehensive worldwide annual family travel insurance

– Employee Assistance Programme (EAP) and access to mental health support

– Friends and family discounts on Rickshaw trips

– Free breakfast in the Brighton office

– Learning and development opportunities

– Brighton office in a modern workspace with a regular social calendar

– Cycle to Work scheme

– Use of onsite gym

– A flexible, supportive working environment

– Regular socials and company get-togethers

If you have the relevant skills, but most importantly the drive and ambition to develop in a dynamic office environment, then please send:

- Your CV.

- A covering letter telling us why you would like to work for Rickshaw Travel and what you can bring to the role.

We don’t mind if you use AI just be more you and less robot!

Send your application to workwithus@rickshawtravel.co.uk

We’re committed to building a diverse and inclusive team and welcome applications from people of all backgrounds, identities, and experiences. If this role excites you but you don’t meet every requirement, we’d still love to hear from you.

If you require any adjustments or support during the recruitment process, please let us know, we’re happy to accommodate where possible.