Work with Rickshaw Travel

You’re a confident, creative marketer who knows how to tell stories that make people want to pack a bag. You’ve spent a few years honing your craft across social media, content, and brand communications, and you’re ready to take ownership of how Rickshaw shows up in the world.

You’ll be the driving force behind our social media presence, creating and curating content that feels authentic to who we are. You’re as comfortable shooting and editing short-form video as you are writing a compelling caption or long-form feature. You have a strong visual eye and can produce polished creative assets without needing to brief a designer for every task.

You’ll also take ownership of our PR agency relationship, steering strategy, reviewing coverage, and making sure our brand story lands with the right audiences in the right places. You won’t need to write every press release yourself, but you’ll know a good angle when you see one and hold the agency accountable for results.

You think about marketing through the lens of the customer journey, from the moment someone first discovers Rickshaw through to the stories they share after they get home. You understand how different touchpoints connect, and you’re always looking for ways to make that experience feel joined up, personal, and true to our brand. Your sweet spot is brand, social, and communications rather than performance marketing or data pipelines. You care about sustainable travel, you’re curious about how AI and emerging tools can sharpen your craft, and you enjoy the energy of working in a team. You’re happy to be in our Brighton office as part of a flexible, hybrid setup.

– Own Rickshaw’s social media strategy and day-to-day presence across Instagram, Facebook, TikTok, and LinkedIn

– Plan, shoot, and edit short-form video content (reels, TikTok, stories) that brings our destinations and traveller experiences to life

– Grow and engage our online community with content that feels real and personal

– Write engaging copy across social, email, web, and campaign materials

– Track social performance, spot trends, and adapt the approach based on what the data tells you

Design and brand

– Create on-brand visual assets for social, email, web, and campaigns using Adobe Creative Suite and Canva

– Maintain and evolve Rickshaw’s visual identity across all customer-facing channels

– Produce or commission photography, graphics, and video content as needed

– Manage Rickshaw’s PR agency relationship: set priorities, review plans, approve messaging, and track coverage and outcomes

– Identify newsworthy stories, seasonal hooks, and angles from across the business to feed into PR activity

– Coordinate press and influencer trips in collaboration with the agency and internal teams

– Support broader brand communications, including partnerships and trade press where relevant

Customer journey and engagement

– Help shape how customers experience Rickshaw at every stage, from first discovering us through to post-trip advocacy

– Work with the sales and product teams to identify moments in the customer journey where marketing content can add value, build trust, or drive action

– Develop and refine email flows, landing page content, and follow-up touchpoints that feel personal and well-timed

– Champion the customer voice internally, using reviews, feedback, and traveller stories to inform content and campaigns

Wider marketing support

– Contribute to email campaigns and website content updates

– Collaborate with the wider marketing team on seasonal campaigns and product launches

– Stay across industry trends, competitor activity, and emerging platforms or tools

Essential

– 3 to 5 years’ marketing experience with a strong focus on social media, content, and brand communications (agency or in-house)

– Proven track record of owning and growing social media channels, with examples you can talk us through

– Video editing skills: confident creating short-form content using tools like CapCut, Premiere Pro, or similar

– Strong writing ability across different formats and tones of voice

– Experience managing external agency relationships (PR, creative, or similar)

– Confident using Adobe Creative Suite (InDesign, Photoshop) for day-to-day asset creation

– Good understanding of social analytics and reporting

– Excellent organisational skills with the ability to manage multiple projects and deadlines

– An understanding of how marketing supports the customer journey, from awareness through to loyalty and advocacy

– A genuine interest in travel and sustainability

Nice to Have

– Experience in the travel industry

– Video editing, graphics or animation skills

– Familiarity with email marketing platforms (Spotler, Dotdigital, or similar)

– Experience with influencer or creator partnership programmes

We’re committed to building a diverse and inclusive team and welcome applications from people of all backgrounds, identities, and experiences. If this role excites you but you don’t meet every requirement, we’d still love to hear from you.

If you require any adjustments or support during the recruitment process, please let us know. We’re happy to accommodate where possible.

– A starting salary of £32 – 35k depending on experience

– An annual company performance-based bonus

– 25 days annual leave plus bank holidays increasing over time

– Private medical insurance

– Comprehensive worldwide annual family travel insurance

– EAP scheme and access to mental health support

– The opportunity to travel and work with our Dutch parent company

– Friends and family discounts on our trips

– Free breakfast

– Learning and development opportunities

– An office in the newest workspace in Brighton with a regular social calendar

– Cycle to Work scheme

– Use of onsite gym

– A flexible and supportive working environment

– Regular socials and company get togethers

Apply today and help us create campaigns that inspire travellers and drive success!

Please send the following to careers@rickshawtravel.co.uk :

– Your CV

– A cover letter telling us why you would like to work for Rickshaw Travel and what you can bring to the role

– Links to social channels or campaigns you’ve worked on (optional but encouraged)