Our Values

At Rickshaw, we’re passionate about making good things happen – whether it’s supporting local projects abroad or providing free daily lunches for our team in the office. Our values are part of everything we do. Read on to find out more.

Building trust

By being transparentopen and honest and creating opportunities to learn and grow.

For example, our Travel Specialists don’t work on personal commission. So you can trust you’re getting honest advice. If we don’t think a trip is right for you, we won’t suggest it. Simple!

rickshaw staff rob and ross

Being brave

Creating space for you to challenge yourself, do things differently and help you realise your purpose.

Sometimes it can be a little difficult to step outside your comfort zone, so we provide 24/7 support whilst you’re away (in the unlikely event you will need it). You’ll also get a comprehensive Know Before You Go, put together by our destination experts.

Woman standing up posing in pink classic car

Keeping it real

You can be your true self, by creating a connection, building genuine relationships and keeping things friendly and informal.

We don’t want people to feel like they have to turn up to work in their best suit and tie, we’d much rather see what eclectic mix of clothes they have in their wardrobe, so we don’t have a dress code. You can turn up to work and just be yourself!

mexican woman and traveller cooking and laughing

Feeling valued

By remembering we are all individuals, recognising all achievements and encouraging you to make a unique contribution, by being truly involved.

As well as tailoring your trip to your individual needs you’ll also have the same team for the life of your booking, from that first phone call to sending us your travel pics. No “customer service department” and no “cut and paste answers” for you.

travel specialist miles on the phone to customer

Making an impact

Through empowering people, treating them with respect, looking after the planet and creating enriching experiences.

We care about offering meaningful travel experiences where everybody benefits. You’ll get under the skin of the local culture, see incredible sights and maybe even learn something new whilst at the same time supporting and preserving the local communities that make these places so special.

local women farming in bali

Doing it together

By supportingempathising and looking out for each other. Working with people who share our spirit.

We work with a huge range of carefully selected local partners around the world who, like us, live and breath meaningful travel. Of course, we take full advantage of their local knowledge and expertise!

We also support the organisation Population Matters with their crowdfunding project, Empower to Plan. By joining forces with carefully selected grassroots NGOs, they aim to empower more women around the world with the right to choose how many children to have – and when – for their own sake, and for the wellbeing of future generations and the planet that sustains us all.

traveller smiling with local guide in vietnam

Man smiling on headset

Prefer to chat things through?

We're always happy to help, if you have any questions feel free to get in touch...

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