Working at Rickshaw Travel
Sales Support Assistant
Rickshaw Travel is a Brighton based travel company dedicated to providing our customers with unique, exceptional and responsible travel experiences.
To do that we need exceptional people. So, we are looking for a driven, detail-oriented Sales Support Assistant to provide administrative duties to our dynamic and motivated sales team.
This is a crucial role, at the heart of the business, and you’ll love this role if you are passionate about travel, you thrive in a fast-paced collaborative environment and you pride yourself in delivering the best possible customer service.
You won’t love this role if you work best remotely. We will consider some hybrid working but we believe we work best together in the office so want to see you in real life 80% of the time.
So you have the relevant skills, but most importantly the drive and ambition to develop in a progressive office environment then please send the following to careers@rickshawtravel.co.uk :
- Your CV
- A covering letter telling us why you would like to work for Rickshaw Travel and what you can bring to the role
Who we are looking for
You might have some experience in an administrative support role, you might have a customer service background or you might be a recent graduate who is looking for an entry level role in the Travel Industry. We just need you to demonstrate the following:
- Strong communication skills with the ability to build rapport with customers.
- A positive and friendly attitude; you’ll enjoy collaborating with colleagues across the business
- A good eye for detail and strong organisational skills
- Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously.
- Proficiency in using various software applications and tools, with the ability to grasp new technologies.
- A growth mindset; you’ll for personal development
- Proactive with the ability to identify opportunities to support the sales team
Your day to day
- Support the sales team with administrative tasks such as helping to book travel arrangements, creating invoices, and managing some customer enquiries.
- Help manage travel arrangements and logistics for customers, including flights, hotels, transportation, and activities.
- Process customer bookings and ensure all necessary documentation is completed accurately and in a timely manner
- Work closely with the sales team to provide accurate and timely information on bookings, travel arrangements, and customer queries.
- Collaborate with other departments, including marketing and operations, to ensure a seamless customer experience.
- Maintain accurate records and reports related to sales and customer support activities.
The good stuff
- A competitive starting salary of £23.400 pa based on full-time hours.
- An annual performance-based bonus
- 25 days annual leave plus bank holidays
- Private medical insurance and other insurance benefits
- The opportunity to travel and work with our Dutch parent company
- Friends and family discounts on our trips
- Learning and development opportunities
- Cycle to Work scheme
- Use of onsite gym
- A flexible and supportive working environment
- A dedicated office in the newest workspace in Brighton
- Regular socials
Life at Rickshaw
Working at Rickshaw Travel is not your typical job. Oh no. We’re all about making the world a more meaningful place by living and breathing our values. We’re transparent and open, friendly and informal. We value each individual and you’ll be encouraged to challenge yourself and do things differently whilst working alongside a team of like-minded travellers who care about supporting each other.
It doesn’t matter what you look like, where you come from, who you’re in (or not in) a relationship with, or much else about your personal life for that matter. Equal opportunities matter to us, and how you embody our values, whether you have the drive and passion to make an impact, and whether you’re proactive enough to take responsibility for your own development. That’s the Rickshaw way!
