Web Content Executive

Rickshaw Travel is a Brighton-based, B Corp certified travel company creating tailor-made trips for travellers who want to get under the skin of a place. Our specialists build each journey around the people travelling, with local partners on the ground and a strong focus on travelling responsibly.

We are part of a European travel group alongside our sister brands Riksja in the Netherlands and Erlebe in Germany, so you will be working with colleagues who share tools, ideas and a lot of destination knowledge across three markets.

As our Web Content Executive, you will look after the content that powers our website, from destination pages and trip ideas to the product data behind every itinerary we sell. You will work day to day in our CMS and in our in-house product management system, keeping the two in step so that what travellers see online is accurate, consistent and a pleasure to read.

You will work across both our product and marketing departments, acting as a bridge between the two, work closely with our travel specialists here in Brighton, and liaise regularly with our international team at Riksja in the Netherlands and Erlebe in Germany. It is a hands-on role for someone who enjoys both the craft of good web content, has a very good eye for details and is agile across different systems. SEO knowledge is beneficial but not essential, as long as you’re curious.

You value working closely with your team, and you’re happy to be in our Brighton office most of the time, with some hybrid flexibility.

In the CMS

- Write, publish, update and maintain destination pages, trip ideas, landing pages and inspiration content.

- Keep page structure, navigation, internal links and metadata tidy and consistent across the site.

- Work with our SEO and marketing colleagues to put content plans live and track how pages perform.

- Check images, accessibility basics and on-page quality before anything goes out.

In our in-house product management system

- Enter and maintain our travel products, including itineraries, accommodation, activities and pricing information.

- Make sure product data flows correctly through to the website and stays in line with what our specialists are selling.

- Spot gaps, errors and outdated content, and fix them or flag them to the right person.

- Help shape how the system works for content, feeding back on improvements and testing new features with our development team.

Across both

- Work with both the product and marketing departments, balancing their priorities and acting as the go-to person for how content and product data come together on the site.

- Write and edit copy in our tone of voice, keeping it warm, clear and true to each destination.

- Liaise with our international team at Riksja and Erlebe, aligning on shared content, systems and processes so we can learn from each other.

Essential

• Experience managing web content in a CMS, ideally on a busy content-led or e-commerce site.
• Comfort working with structured product data and keeping large amounts of information accurate.
• A sharp eye for detail and a methodical way of working.
• Strong written English and confidence editing copy for the web.
• A working knowledge of SEO basics such as metadata, headings and internal linking.
• The ability to juggle requests from different teams and keep things moving.

Nice to have

• Experience in travel, especially tailor-made or multi-component trips.
• Experience with a headless CMS or with in-house or bespoke systems.
• Familiarity with tools such as Google Analytics, SEMrush and Search Console.
• An interest in responsible travel and the places we send people to.

• Salary between £26,300 - £30,000 dependent on experience
• Annual company performance-based bonus
• 25 days' leave plus bank holidays, increasing with service
• Private medical insurance
• Worldwide annual family travel insurance
• EAP and mental health support
• Friends and family discounts on Rickshaw trips
• Learning and development opportunities
• Free breakfast, onsite gym and Cycle to Work scheme
• Modern Brighton office with regular socials
• A flexible, supportive working environment

Apply with your CV and answer four questions about why Rickshaw appeals to you and what you'd bring. Using AI is fine, just be more you and less robot! workwithus@rickshawtravel.co.uk

Application questions

• Looking at the role description, what’s one part of this job that builds on something you’re already doing, and how would you bring that experience to Rickshaw?
• Tell us about a travel moment that’s stayed with you. Big or small, what made it special?
• This role sits between our product and marketing teams. How would you handle two urgent requests from different teams landing at the same time?
• Why does a role with Rickshaw Travel appeal to you, and is there a destination page or piece of travel content you’ve read recently that you thought was really well done?

We welcome applications from people of all backgrounds, identities and experiences. If this role excites you but you don't meet every requirement, we'd still love to hear from you. Just let us know if you need any adjustments during the process.