Cuba Car Hire Terms and Conditions - REX

REX is a good quality car hire company in Cuba, and they are also the only car hire company in Cuba that doesn’t charge a drop-off fee at every location if you decide to drop your car off at a different location than where you collected it from.
Also in the unlikely event of problems with your car, the assistance offered by REX has been voted the most well organised and the most customer friendly. This is essential in a country such as Cuba.

Below you’ll find the car hire booking conditions for Cuba car hire company Rex:

REX car hire rentals include:
– Unlimited mileage
– Local taxes (except airport surcharge)
– Detailed road map
– Driving directions and route information

Additional charges not included in our car hire prices:
– SCDW (Super Collision Damage Waiver) The cost of this insurance depends on the make and model of the rental car. The insurance fee for a standard economy compact car is 20 CUC per day.
– Fuel (approximately 70p per litre).
– Deposit. The amount depends on the make and model of car. The deposit amount is authorised on your credit card for the duration of your rental.

All insurance fees (SCDW) and the excess deposit are all paid locally and direct to the Rex rental office when you collect the car.
Note: The car hire company has the right to change these fees and conditions without warning.

SCDW (Super Collision Damage Waiver):
SCDW insurance must be paid on location and is compulsory; it covers any damage (and excess) that may occur. You will not be charged in the event of damages. Window damage, tyre damage and damage caused by sand and water are not covered. The complete set of terms and conditions are available on the insurance contract that you’ll sign when picking up your vehicle. You will not be able to pay off the excess for the SCDW. Each of the rental cars offered by REX is protected by a special system that makes it impossible to drive them without a key. Car theft is only possible if the thief gains access to your car keys – the chance of this happening is very slim. If you lose your copy of the car hire contract or return the rental car dirty, you will be responsible for a fee of 50 CUC that is not covered by your insurance. You will also be personally liable for any traffic fines noted on your car hire contract (another reason to keep track of the contract) and any damage to tyres or rims. In the event of an accident or theft, you must contact the police immediately, fill out a damage report, inform the car rental office and safeguard the car to prevent any further damage.

Fuel/payment:
When picking up your car, you’ll always receive a full tank of petrol for which you will be charged. Therefore when you return your car, leave the tank as empty as possible. Unleaded petrol is known as ‘Especial’ and costs 1.50 CUC per litre (70p), it’s fairly inexpensive. Petrol stations can be found in and near all major cities. Because of the large distances you’ll be travelling, it’s best to always make sure your tank is at least half-full. If your tank is half-full on the day of departure, fill it up. Cuba also sells a cheaper type of petrol that’s been watered down. Be sure to always tank Especial. If you do use any other type of petrol and cause damage to the car, you’ll be personally responsible for any damage. We recommend that you make sure you receive a completely calculated and signed contract and completed credit card slip when you drop off your car. This way you won’t be charged any additional charges later on. REX accepts the following credit cards (not debit cards): Visa or Master Card.

Note:
 Petrol stations only accept cash!

One way fees:
REX will sometimes charge a drop-off fee when you drop your car off in different location to where you picked it up. The cost depends on the destinations and the duration of car hire. Ask when collecting your car how much the drop off costs will be.

However REX will not charge drop-off fees between the following destinations:
Havana – Varadero
Havana – Santiago de Cuba
Havana – Holguin
When dropping off a car at Playa Pesquero you must drop it off at the car rental office in Guardalavaca. You can take a taxi cab back to Playa Pesquero for about 10 CUC and it will take about 20 minutes. When dropping off a car in Playa Santa Lucia and Viñales you’ll pay a drop-off charge. Information on additional drop-off locations available upon request. Unfortunately it isn’t possible to drop off a car at the port to Cayo Levisa. Drop-off charges are always paid on location, they do not include VAT (IVA is 15%)

Note:
 Drop-off charges are paid directly to the car hire office in Cuba and are not possible to collect in advance.

Airport surcharges:
If you pick up your car at an airport there is a surcharge of CUC 20 that will be charged by REX.

Contract fee/ Frequent Flyers:
You do not have to pay a Vehicle Licence Fee for REX car rental contracts. Unfortunately because of our special rates and early bookings, you will not be able receive frequent flyer miles for car hire bookings.

Extra equipment:
Children’s booster seats are hard to get in Cuba. We can request one for you, but if you want to be absolutely sure you’ll have one for your trip it’s best to bring one with you. Wearing seat belts in the front and back of the car is required by law.

Deposit:
The deposit and additional charges must be paid on location by using the driver’s Credit Card (not debit card and must be Visa or Master Card only). The amount of the deposit depends on the type of car. When you collect your car you’ll be asked to sign a blank credit card slip to cover the deposit. This slip will be destroyed and returned to you once the car is returned damage-free.

Driver’s licence:
To hire a car in Cuba, you must have had your driver’s licence for at least 1 year. The same applies to any co-drivers. You are not required to have an international driver’s licence.

Age:
The minimum age for drivers and co-drivers is 21. There are no young-driver surcharges for people under the age of 25. Some types of vehicles (like a Van) require a minimum drivers age of 23.

Additional driver:
The charges for an additional driver is 10 CUC and their name must be mentioned on the REX contract. You’ll also need to present their passport. We recommend you double check that they are on the contract before you drive off, if they’re not on the contract the insurance won’t cover them or the car. There’s a maximum of 2 additional drivers per contract.

Rental period:
The minimum Cuba car hire period is 2 days (each day being a full 24 hours). If you bring back the car too late, you’ll be charged for the additional hours or days. You’ll be charged the local going rate (not our special contracted rate) and applicable taxes. If you decide to drop your car off early, you will not be reimbursed for unused days or hours.

Pick-up/ Drop-off:
You can pick up your rental car at the airport or a downtown city office. Make sure you arrive within 1 hour of the agreed pick-up time or your reservation may be cancelled. If you return your car late, you’ll pay (a part of) the daily local rate.

Car category:
Much like car hire in other parts of the world, Cuba car hire is based on categories of cars and not specific makes and models of cars. The makes and models of cars mentioned on this website are merely meant to serve as examples of the car hire options available. If there are no longer cars available in the category of your choice, you’ll be offered a better category car at the same price. If you decide to hire an upgrade on location, you’ll pay a surcharge based on local rates.

Luggage Space:
Luggage space in hire cars is always limited. Quite often people travelling in groups of more than 2, bring along more luggage than can be stowed. We recommend travelling with soft travel bags instead of hard-shell suitcases to save room.

In case of emergency:
REX has a 24-hour emergency telephone number that you can call in case of an emergency in Cuba. Our local agent will also provide any additional support you need.

Traffic violations:
Never pay a police officer a fine in cash. Traffic violations are dealt with and paid for through Rex, the car hire company. REX do charge a small additional fee for processing traffic fines.

Information subject to change:
All information quoted here on rates, drop-off fees, insurance premiums and the terms and conditions are subject to change and can be changed by the car hire company or local government without any prior notice.
Detailed terms and conditions will provided on the car rental agreement provided to you when you pick up your car.

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